Technical Support Contact Information
If you’re having technical issues with Apply.GCU, Technical Support is here to help! We are standing by to assist with issues regarding login, password, or navigation of the Apply.GCU website.
Please contact us by any of the methods below.
Email: | [email protected] | |
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Phone: |
877.428.8447 (Toll Free) 602.639.7200 (Local) |
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Website: | https://support.gcu.edu/ | |
Office Hours: | Monday through Friday, 6:00am to Midnight Mountain Standard Time. Saturday and Sunday, 7:00am to Midnight Mountain Standard Time. |
Frequently Asked Questions (FAQ)
1. Is it important to print my program of study?
Yes, the program of study includes the required courses of your program at the time of admission to Grand Canyon University and is specific to the Catalog year in which you were accepted to the university.
2. What is the next step after completing the online application?
Once you have completed the online application you will need to fax any required paperwork that requires a signature to your enrollment counselor.
3. I thought this was an online application, why do I need to sign and fax paperwork back in?
Grand Canyon University has made the application process as convenient and easy as possible by offering the ability to provide an electronic signature for most required documents, however, federal, state, and university regulations require that some documents have a "wet signature".
4. What documents require a "wet signature" and must be faxed back?
Not every applicant will need to complete and fax each of the forms below, since the application process is specific for each applicant. The following are forms that require a “wet signature” if any of the documents include:
- Transcript Request Form
- Certified Teaching Experience Verification Form
- Direct Bill Voucher
5. Do I need to choose a Primary and Secondary method of payment?
Yes, both methods are required. If your first method will cover all anticipated expenses you may choose "none" as the second method of payment.
6. When can I complete HS Self-Certification?
Per HEA §484(d), 34 CFR 668.32(e), students are allowed to self-certify that they received a high school diploma or high school equivalency certificate. If students self-certify, they will not be required to submit a copy of their high school diploma/transcripts to Grand Canyon University, unless specifically required to do so. Students who self-certify will be Accepted with Specifications.
7. I am a parent and I can not log in to the application for my son or daughter?
A few troubleshooting steps that should enable you to log in to review and sign your child’s application:
- Clear your Cache and Cookies
- Ensure you are logging in to the application from a different browser than the one your child used.
8. I am a parent and I am unsure how to sign the application?
The GCU Student application accepts an Electronic Signature. The pages will all be signed at the end of the application process using an Electronic Signature. You are not required to print and hand sign these documents, they will all be completed when you complete the E-Signature. Make sure you consent to the use of E-Signature.
9. I am a parent and have questions about the information on here?
The information on the application has all been completed by your child. Any changes you make will update the application. The application must be your child’s information, so please make sure that you do not overwrite any of the information using your own.